Privacy Policy
Effective Date: August 6, 2026
1. Information We Collect
When you register or use our services, we may collect the following information:
- Full name
- Email address
- Phone number
- Delivery address
- Rental history
- Communication preferences and SMS consent status
We may also log technical data like browser type and IP address for basic analytics and security.
2. How We Use Your Information
We use the information you provide to:
- Create and manage your customer account
- Process equipment reservations and deliveries
- Communicate with you about your rental by phone, text message, and email
- Provide support and respond to inquiries
- Send service confirmations, delivery updates, and payment reminders
We do not sell your data or use it for advertising purposes.
We do not sell or share your mobile phone number or SMS consent with third parties for marketing purposes.
3. Text Messaging (SMS)
If you provide a mobile phone number, we may send you text messages about your rental — including delivery and swap scheduling, service coordination, payment reminders, and account notifications. Message frequency varies, and message and data rates may apply.
You may opt out at any time by replying STOP, or reply HELP for assistance. We keep a record of your consent status so we can honor your preference.
4. Cookies
We use cookies only for essential functions like keeping you logged in during your session. These cookies are not used for tracking or advertising.
You can disable cookies in your browser, but doing so may limit functionality.
5. Data Sharing
We do not share your personal information with third parties, except as required to:
- Comply with legal obligations
- Protect the rights, property, or safety of Flips Unlimited or others
- Fulfill necessary functions such as payment processing or account management (if used in the future)
- Transmit calls, text messages, and email to you through our telecommunications and email providers
6. Data Security
We implement reasonable technical and administrative measures to protect your information. However, no system is 100% secure, and we encourage you to use strong passwords and keep your login information confidential.
7. Your Rights
You may:
- Request access to your data
- Request correction or deletion of your data
- Update your communication preferences or opt out of text messages
- Close your account at any time
To make a request, email us at admin@flipsunlimited.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with an updated effective date.
9. Contact
If you have questions about this policy or your personal information:
📞 314-947-FLIP
Thank you for trusting Flips Unlimited. We’re committed to protecting your privacy while bringing the thrill of pinball home to you.